I opened up SocialScope on my BlackBerry tonight and was prompted to upgrade. Having seen earlier on Twitter that there was a fix for Facebook postings, I accepted the upgrade.
Part way through the install, my BlackBerry informed me there was an error.
JUST as I saw the error on the install, my new message notification was flashing red. I opened my email to see a message from SocialScope.
We noticed you received a 907 error while trying to install SocialScope and would like to help.
Followed by instructions on how to fix the problem, which included step #4:
4) Smile
It isn’t terribly difficult to capture when users get errors and it goes a LONG way to making the users feel better when you address errors. Making them laugh helps, too. Nicely done, SocialScope.